Frequently Asked Questions
How do I make a return?If you decide that you would like to return your doormat within 30 days from the purchase date, please email us at firstname.lastname@example.org. We will then send you a link where you can process the return and get your shipping label. The cost of shipping will be deducted from your refund amount.
Please see our return policy for more information.
What is Matsy?Matsy is an online doormat retailer based in New Jersey/Pennsylvania/New York. We sell whimsical, thoughtful and unique doormats to homeowners looking to welcome visitors in a way only they could. Our products are a welcoming committee to generate a reaction, mostly a smile, from visitors, and they represent each owners' personality including their hopes, dreams, background, quirks, preferences, faults and secrets! Get to know more about Matsy on our About Us page.
What are the doormats made of?Matsy doormats are high quality brown coir mats that are durable, long lasting, and remain awesome for years. Coir means constructed from the husk of coconuts. These natural fibers, combined with blended materials provide for superior water, wind and environmental protection. The coir is designed to clean your shoes when you come in contact with it. They have Polyvinyl chloride (PVC) backing which is water repellant to avoid slippage.
What are the payment options?We accept all major credit and debit cards: Visa, American Express, Discover, Mastercard, JCB, Diners Club. You can also checkout through Paypal. Coming soon: Amazon Pay.
What discounts do you offer?We offer a free shipping discount on any order! The discount will automatically be applied at checkout. This offer is good for standard ground shipping and will not apply to international orders.
What if I need to speak to someone?Drop us a line at email@example.com, we’d love to hear from you! We typically respond within 24 hours to emails sent Monday-Friday.
How long will it take to receive my order?Orders placed before 12pm EST each business day generally ship the same day. Please note that delivery estimates are based on averages, and your order may be delivered faster or slower. You can expect:
3-5 business days for standard ground shipping
1-2 business days for expedited shipping
Please see our shipping policy for more information.
Do you handle international orders?We do handle international orders, but free shipping will not apply to these orders.
How much is shipping?
Standard ground shipping to the United States is free! Cue happy dance. Orders shipped to Canada are $40 and all other international orders are $70 for shipping.